The relevant session fee is payable by the Client in full at the time of booking in order to secure your appointment. Payments can be made by credit card or PayPal via Rachel Burnside Photography's website, bank transfer, cash or cheque. Please note, if paying by cheque your appointment will not be secured until your cheque has cleared. The Client may cancel a session at any time, but in doing so shall forfeit any monies paid.
We understand that children can be unpredictable and fall ill at any time. In the event of sickness prior to the session, the Client agrees to make every possible effort to inform Rachel Burnside Photography no later than 2 hours prior to the start time of the photography session. The session can be transferred to a new date which will be at the convenience of both parties within a maximum 2 month period. Rachel Burnside Photography reserves the right to re-schedule outside of this time limit due to any existing commitments. If the Client fails to reschedule within the 2 month time period, Rachel Burnside Photography has the right to cancel the booking with all payments made non-refundable.
Because the cake is made to order, Cake Smash sessions must be cancelled at least 3 working days in advance. If less notice than this is given, a £35 rebooking fee will be charged, whatever the reason for the cancellation.
If Rachel Burnside Photography has to cancel the appointment, an alternative date will be offered where possible. Where not possible, Rachel Burnside Photography's liability shall be limited to a full refund of the session fee.
An anonymous, low resolution, watermarked Facebook preview will be available within a few days of the session. Clients are free to tag and share this as they wish. A further selection of 'sneak peek' images will be published on Rachel Burnside Photography's blog. A password protected, on-line gallery of proof images will usually be available within 2 weeks of the session date. At busy times or over the Christmas period this may take longer than 2 weeks, and you will be advised of this at your session. The gallery will contain an average of 15-20 images from a Simply Baby or Maternity Session and 25-30 images from an average Newborn or Cake Smash Session. In both instances, this number is dependent upon a number of factors, including the willingness/co-operation of subjects. If the total number of images is above or below the average amount, no credit will be given or additional charges applied. All images are processed in both colour and black and white, although some images will not be suitable for conversion and will be provided as colour or black and white only.
The gallery Client's will remain live for a period of 1 week. After this time, it can be reinstated at a cost of £10.
Rachel Burnside Photography shall not be liable to the Client for any failure, in whole or in part, to fulfil its obligations where failure arises as a result of an event or circumstances beyond its control, which may include (but are not limited to) equipment failure, illness or injury. The Client understands and accepts that the photographic coverage will be as Rachel Burnside Photography’s professional expertise determines. Special requests are not binding instructions, although every effort is made to comply with the Client ’s wishes. In the unlikely event of total photographic failure, loss of digital images or cancellation of the contract by Rachel Burnside Photography, liability shall be limited to a full refund of all monies paid, although every effort will be made to re-take the photographs.
Vouchers are non-refundable or exchangeable. Vouchers are not for resale or any kind of reproduction. The Session must be booked in advance upon receiving voucher and the timing is dependent upon the availability of photographer. Vouchers are only valid once paid for in full amount by the party who has purchased the voucher. Upon purchasing a voucher, the redeemer is bound to our usual terms and conditions of photography shoots.
Depending on the print or canvas size requested, some cropping of an image may occur. Rachel Burnside Photography will use their professional judgement to crop the image as required, however we will advise the Client if a particular print size ordered is entirely unsuitable for the photograph in question.
Rachel Burnside Photography shall be entitled to use its judgement regarding the style and artistic input in the production of pictures. This includes but is not limited to poses, props and number of images taken. Due the willingness of subjects it may not be possible to capture all the pictures requested, or images to the client ’s full expectations. In the event of uncooperative children at a session of any kind, for any reason, Rachel Burnside Photography may not be able to capture any, or all the images the Client may have requested or expected. The Client is responsible for all children at all sessions. Images are selected and fully edited before presenting to Client. Additional edits are carried out at the discretion of Rachel Burnside Photography, and may incur an additional charge.
Copyright is retained by Rachel Burnside Photography at all times throughout the world. No image can be copied, scanned or reproduced in any form without the prior consent of Rachel Burnside Photography. The Client may not alter or add to or manipulate a picture by any means or reproduce a picture in whole or in part as an element within, or as a montage with, another picture without Rachel Burnside Photography’s written permission. Permission to reproduce a picture for personal use (not commercial) is granted to the Client by Rachel Burnside Photography only when digital negatives are purchased and paid for in full by the Client.
Rachel Burnside Photography retains the right in all cases to use any pictures for the purposes of displays, advertising, portfolio, publication or promotion, of its work.
After 3 months from your session date Rachel Burnside Photography will no longer be responsible for storing your image files.
All orders are presumed to have been received in good condition unless the Client notifies Rachel Burnside Photography in writing of any discrepancy or error within 24 hours of receipt.
All USBs containing high-resolution images will be ready for collection by the Client within 4 weeks of the order date. Delivery for prints, albums or any other additional orders may vary and will be advised at time of ordering. Rachel Burnside photography shall not be responsible for delays due to supplier interruptions or the postal service. All products are to be collected from the studio.
All portraits, books, albums, frames, etc. are non-refundable. Orders cannot be cancelled due to the custom nature of the products. Orders are made to the Client’s personal specification, (i.e. image number, print size, frame style, etc.), the Client does not have the right to a cooling off period. By placing an order with Rachel Burnside Photography you are committing to buy the ordered products.
Incorrectly supplied items and items of poor quality can be returned and will be replaced at no extra charge to the Client. Returns will not be considered for incorrectly ordered items or items ordered in error. Due to the digital nature of the product, images discs cannot be returned.
Cameras, mobile phone cameras and camcorders are not permitted during any session, in studio or on location.